At Rug Renovating Co. ("we," "us," or "our"), we treat your privacy with the same meticulous care, respect, and attention to detail as we do your most treasured heirlooms. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website (the "Site") or utilize our bespoke rug care services.
By accessing our Site or submitting your information to us, you consent to the practices described in this Privacy Policy.
1. Information we collect
To provide you with our tailored services and a seamless digital experience, we may collect the following types of information:- Personal Identification Information: When you request a quote, schedule a pickup, or contact our artisans, we collect details such as your first and last name, email address, phone number, and physical address.
- Service & Property Details: Information regarding the rugs you wish to have cleaned or restored (e.g., dimensions, material, age, condition, and any photographs provided) to help us create an accurate custom care plan.
- Automated Usage Data: Like most websites, we automatically collect certain technical data when you browse our Site. This includes your IP address, browser type, device information, and browsing patterns, which helps us optimize our website's performance.
2. How we use your information
The information you entrust to us is used strictly to fulfill your requests and elevate your experience with Rug Renovating. Specifically, we use your data to:- Provide accurate, tailored quotes and consultation services.
- Coordinate logistics, including scheduling our complimentary white-glove pickup and delivery.
- Communicate with you regarding the status of your restoration or cleaning process.
- Respond to customer service inquiries and expert advice requests.
- Improve our Site's functionality, layout, and the overall user experience.
- Send periodic emails regarding your order or, if you opt-in, relevant updates about our services (you may unsubscribe at any time).
3. Information sharing and disclosure
We do not sell, trade, or rent your personal information to third parties.
We only share your data with trusted partners under the following circumstances:- Service Providers: We may share necessary information with vetted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, secure CRM software, or specialized logistics partners). These parties are bound by strict confidentiality agreements.
- Legal Compliance: We may disclose your information when required to comply with applicable laws, enforce our site policies, or protect our or others' rights, property, or safety.
4. Data security
We employ industry-standard security measures designed to maintain the safety of your personal information. All sensitive data submitted via our Site is transmitted via Secure Socket Layer (SSL) technology and encrypted. Access to your personal data is strictly limited to authorized personnel and master artisans who need the information to perform their specific duties.
While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies and tracking technologies
Our Site uses "cookies" to enhance your browsing experience. Cookies are small files transferred to your device's hard drive through your web browser that enable the site's systems to recognize your browser and remember certain information (such as your session preferences). You can choose to disable cookies through your browser settings, though doing so may affect the functionality of some features on our Site.
6. Your rights and choices
Depending on your location, you may have specific rights regarding your personal data, including:- The right to request a copy of the personal data we hold about you.
- The right to request corrections to any inaccurate information.
- The right to request the deletion of your personal data.
- The right to opt-out of marketing communications at any time by clicking the "unsubscribe" link at the bottom of our emails.
7. Changes to this privacy policy
As industry practices and technologies evolve, we may update this Privacy Policy periodically. Any changes will be posted on this page, and the "Last Updated" date at the top will be modified accordingly. We encourage you to review this policy occasionally to stay informed about how we are protecting your information.
8. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our team:
Rug Renovating Co.
Last updated: September 2026
